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SASSA-gids

SASSA SRD Declined — What It Means and How to Fix It

In Februarie 2026 alleen is meer as 1.2 miljoen SRD-aansoeke afgewys.

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Jy het 90 dae vanaf die datum van afwysing om te appelleer. Na 90 dae is daardie maand permanent gesluit. As jy vir verskeie maande afgekeur is, moet jy elke een afsonderlik appelleer.

Die mees algemene afwysingsredes — en wat om te doen

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Inkomste bo R624 opgespoor

SASSA checks your bank accounts and SARS records every month. If any deposit — including a family transfer, stokvel payout, refund, or reversal — pushes your total above R624, you are automatically declined for that month.

How to appeal: If the income was not employment income (e.g. family sent you money, stokvel payout, one-off refund), appeal with bank statements showing the transactions and an explanation or affidavit from the person who sent money.
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UIF geregistreer (selfs al ontvang jy geen betalings nie)

This is the most frustrating decline reason. If you were ever formally employed, your employer registered you with UIF. Even if you left that job years ago and have never claimed UIF benefits, SASSA's system flags you as potentially receiving UIF — and declines you.

How to appeal: Get a letter from the Department of Employment and Labour confirming you are not receiving UIF payments. Call 0800 030 007 or visit your nearest Labour Centre. Attach this letter plus 3 months bank statements showing no UIF deposits.
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NSFAS geregistreer

If you are registered with NSFAS as a current or former student, SASSA considers you as already receiving government support and declines your SRD.

How to appeal: If your NSFAS funding has ended, get a completion certificate or a confirmation letter from NSFAS or your institution. Submit this as proof that you are no longer an active NSFAS beneficiary.
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Identiteitsversteuring

Your name, surname, or date of birth on the SRD application doesn't match Department of Home Affairs records. This can happen after a name change (marriage/divorce) or if there's a typo in your original application.

How to appeal: Check your application details carefully at srd.sassa.gov.za. If there's a typo, contact SASSA to correct it. If your Home Affairs records are outdated, visit Home Affairs to update them first, then reapply.
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Bankrekening-versteuring

SASSA requires your bank account to be in your own name. If someone else's account is linked to your application, or your account details changed, payments will fail and the application may be declined.

How to fix: Update your banking details first at srd.sassa.gov.za, then submit your appeal with proof of your bank account (bank letter or statement showing your name and account number).

Hoe om te appelleer — stap vir stap

1
Gaan na die amptelike appèlportaal

Visit srd.sassa.gov.za/appeals. Only use this official site — never pay anyone to appeal on your behalf.

2
Voer jou ID en foonnommer in

Gebruik dieselfde foonnommer wat jy gebruik het toe jy oorspronklik aansoek gedoen het. SASSA sal 'n OTP stuur om jou identiteit te bevestig.

3
Kies die afgekeurde maand

Elke afgewysde maand is aparte beswaar. As jy vir Maart, April en Mei afgewys is — dien drie afsonderlike besware in binne die 90-dae-venster.

4
Kies jou rede en wees spesifiek

Don't write "I disagree." Write specifically: "I was retrenched from [Company] on [date]. The deposit shown is a one-off stokvel payout received from my savings club, not employment income." Match your reason to the decline reason shown.

5
Laai ondersteunende dokumente op

Bankstate, WVF-nie-betalingsbrief, NSFAS-voltooiingsbrief, of beedigde verklaring van kommissaris van ede (gratis by polisiestasies).

6
Dien in en stoor jou verwysingsnommer

Screenshot your confirmation page. You will need this reference number if you need to follow up with SASSA or ITSAA on 012 312 7727 or grantappeals@dsd.gov.za.

Wat gebeur nadat jy appelleer?

Your appeal goes to the Independent Tribunal for Social Assistance Appeals (ITSAA) — a separate body from SASSA. ITSAA takes 60–90 days to review. You will receive an SMS with one of two outcomes:

✓ Appeal Approved

SASSA betaal terugbetaling vir daardie maand binne 5-10 besigheidsdae, direk in jou bankrekening gestort.

✗ Appeal Declined

Die besluit is finaal vir daardie maand. Jy kan steeds opnuut aansoek doen in die volgende SRD-siklus. Kontak Legal Aid SA by 0800 110 110 as jy glo daar is fout gemaak.

Key contacts

SASSA helpline: 0800 60 10 11 (free, Mon–Fri 8am–4pm)
SRD status & appeals portal: srd.sassa.gov.za
ITSAA (appeals tribunal): 012 312 7727
ITSAA email: grantappeals@dsd.gov.za
Legal Aid SA (free legal help): 0800 110 110

This guide provides general information only. For official SASSA information visit sassa.gov.za. Mzansi Money Guide is independent and not affiliated with SASSA.

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